“To be future-proof and grow flexibly with our customers we have chosen the combination of Intershop and Evident. Their expertise in B2B was a great fit for us.”
Vanderlande offers a broad range of spare parts-related services to satisfy all of its customer needs. To make it easy to identify and order each item required, a webshop was introduced in 2015. After a few years Vanderlande saw potential to further accelerate its spare parts business growth and decided to implement Intershop as their e-commerce backbone, supported by Evident as their implementation partner. The goal was to connect customers all over the world and provide them with a future-proof platform that gives among others insights in their own installed base.
My fleet functionality
The spare parts platform offers customers approximately 200,000 different items from both Vanderlande and its suppliers. This means that all spare parts are available digitally.
The platform offers the possibility to show customers only those items that are actually in their own system. The installed base, also called My fleet functionality, provides a lot of convenience for customers and leads to higher conversions.
Quote Vanderlande on partnership:
“It may sound impossible to deliver such a project during a pandemic, but if your way of working with the implementation partner and the platform resembles a partnership, you come out stronger than you thought. Because of COVID-19, we, Evident and Intershop were forced to understand each other in different ways and to think out-of-the-box. This was achieved thanks to our unity and team spirit, which allowed us to go live according to our schedule and budget!”
Vanderlande was nominated for the B2B awards Click here to read all about it.
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
Vanderlande originated as a Dutch family business that was founded in 1949 and has grown into an international company with 7,500 employees and a consistently increasing turnover of € 1.8 billion.
Vanderlande is a member of the B2B digital group. Check out the video of the Let’s talk B2B! meetup at Vanderlande.