Fluiconnecto

“Evident helped us not only with designing and building a brand new and successful ecommerce platform, they also were able to adapt to our changing needs during the build phase. Their advice and flexibility really proved their value to us”

Krimo Maadi, Group Ecommerce Manager

Creating an online sales channel that enables an excellent customer experience in the hydraulics market.

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Fluiconnecto, the distributing branch of Manuli Hydraulics wanted to enrich the offline only sales process with an online sales channel. The organisation saw the impact of digital commerce around them and more and more clients were asking for the option to order online.

Digital commerce

The decision was made to build a digital commerce environment. The platform of choice was Intershop because of its elaborate B2B ecommerce functionality. It enabled online sales and allowed them to roll out internationally. Intershop is not only used for ecommerce, it also replaced the corporate website and is now used as the internal source-of-truth by customer facing staff.

The platform is now being rolled out internationally offering localized products, content and payment methods for each country. Customers can keep track of invoices and orders placed offline and are offered a seamless customer experience.

An important part of the success is careful approach Fluiconnecto took in onboarding both clients and sales people and staff. By providing a solid integration of the online and offline sales process, the online channel of Fluiconnecto is well received in a somewhat traditional market.

“Evident helped us not only with designing and building a brand new and successful ecommerce platform, they also were able to adapt to our changing needs during the build phase. Their advice and flexibility really proved their value to us”

  • Krimo Maadi, Group Ecommerce Manager

For more information on how Fluiconnecto uses Scrum, please check out this video.

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Fluiconnecto

Fluiconnecto by Manuli is a leading international service organisation, focused on high pressure hoses and fluid connectors. Providing products and application engineering knowledge, as well as maintenance services, to all market segments (Construction, Industry & Agriculture, Maritime, Mining and Oil & Gas) through a global network tailored to local conditions.

fluiconnecto
Celebrating the international rollout of the Fluiconnecto platform

“Evident helped us not only with designing and building a brand new and successful ecommerce platform, they also were able to adapt to our changing needs during the build phase. Their advice and flexibility really proved their value to us”

Krimo Maadi, Group Ecommerce Manager