Dynapac

“An important step in digitally serving our customers, B2B e-commerce provides a future ready platform for our spare parts sales. We see many opportunities for leveraging this digital platform to increase customer intimacy and satisfaction. ” 

Abhijit Som, Vice President Service RCE

Creating a fully integrated spare parts and aftermarket ecommerce platform.

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Why

Dynapac, a global manufacturer of large road construction equipment, was in a challenging situation. Three years ago, the Fayat group acquired Dynapac from Atlas Copco, which allowed Dynapac to carve out their IT landscape with substantial improvements in customer tools, like the Dynapac Shop. The opportunity was seized to build up a future-proof ecommerce solution, paving the way to increasingly serve their aftermarket customers through a digital channel.

What

Dynapac and Evident defined the goal of replacing the existing ecommerce platform for 14 local digital sales channels within four months. Meanwhile making sure that selling digitally was not interrupted during the carve out. By integrating seamlessly with Dynapac’s multiple ERP’s, the platform offers real time price, stock and order information along with a smooth order and checkout experience.

Additional integrations facilitate searching and selecting products in the installed base. This ‘my fleet’ feature, along with an intuitive design and localised content, results in an easy-to-use and customer-centric client portal that improves user experience significantly.

How

In close collaboration with the Dynapac team and multiple integration partners, Evident designed, built and implemented the integrated ecommerce platform on Intershop within time and budget.

“We are super happy about this fantastic project. Not only in time, in budget but it has been achieved within a challenging timing of 6 months after signature during corona times. Great teamwork, thank you Evident, thank you Intershop, thank you Dynapac team and let the shopping begin.”

Freddy Lessmeister, Divisional Project Manager

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About Dynapac

Dynapac, part of the Fayat Group, is a worldwide manufacturer of large road construction equipment, producing innovative paving and compaction equipment that significantly reduces the time to construct roads.

“Your Partner on the Road Ahead”

“An important step in digitally serving our customers, B2B e-commerce provides a future ready platform for our spare parts sales. We see many opportunities for leveraging this digital platform to increase customer intimacy and satisfaction. ” 

Abhijit Som, Vice President Service RCE